Local Delivery FAQ

How to get started

To place orders on our site or Store App, you must create an account. Please provide the following information accurately:

Name: Ensure that your account name matches the name on your credit/debit card to avoid issues with fraud protection. Avoid using nicknames.
Email and Phone Number: Add a valid email address and phone number to receive order updates.
Address: Even for store pick-up orders, include your address on your account. Failure to do so may result in order rejection by the fraud protection service.
Credit/Debit Card: Add your card to your account, including the associated billing address.

To place an order for local delivery, follow these steps:

Delivery can be selected at checkout under Order Info.
Choose a pick-up date and time for your delivery.
Make sure to include a phone number/email so that you can receive updates on your order via SMS and Email.

To accept your order, please ensure the following:

- Delivery personnel will request a valid ID showing that you are 21 years of age or older.

- It is crucial to provide a valid 21+ ID to the delivery personnel.

- Failure to present a valid 21+ ID will result in the driver being unable to complete the delivery.

Failed Delivery Attempts and Restocking Fees

- In the event the customer initiates cancellation of an order or order is returned to the store due to customer unavailability, a restocking fee of up to 10% will be applied. Delivery fees are non-refundable.

- Orders returned due to an incorrect delivery address will incur a 10% restocking fee. The remaining balance will be refunded once the courier successfully returns the order to the store. Please note: the delivery address cannot be modified once the order is accepted. Delivery fees are non-refundable.

- Returned orders cannot be redelivered. If you still require the product, a new order must be placed.